Refund & Returns Policy – Baby Sunrise

1. Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we cannot offer a full refund or exchange.

2. Eligibility for Returns

To be eligible for a return, the item must:

• Be unused and in its original condition.
• Be in the original packaging.

3. Non-Returnable Items

The following items cannot be returned:

• Gift cards
• Downloadable software products
• Certain health and personal care items

4. Refund Process

Once your return is received and inspected, we will notify you via email about the approval or rejection of your refund.

• If approved, your refund will be processed and credited back to your original payment method within a few business days.
• If rejected, we will provide a reason and any additional steps you may take.

5. Late or Missing Refunds

If you haven’t received your refund yet, please follow these steps:

1. Check your bank account to see if the refund has been posted.
2. Contact your credit card provider, as processing times may vary.
3. If the issue persists, email us at ourfamily@babysunrise.shop.

6. Exchanges

We only replace items if they are defective or damaged. To request an exchange, please email us at ourfamily@babysunrise.shop.

7. Shipping Returns

To request a return, please email us at ourfamily@babysunrise.shop. We will provide instructions, including the return shipping address.

8. Contact Us

For any refund or return-related questions, contact us at ourfamily@babysunrise.shop.