Baby Sunrise
Refunds and Return Policy
Refund & Returns Policy – Baby Sunrise
Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we are unable to offer a full refund or exchange.
1) Eligibility for Returns
To be eligible for a return, your item must:
- Be unused and in the same condition that you received it.
- Be in its original packaging.
2) Non-Returnable Items
Certain items cannot be returned, including:
- Gift cards
- Downloadable software products
- Some health and personal care items
3) Refund Process
Once we receive and inspect your returned item, we will notify you via email regarding the approval or rejection of your refund.
- If approved, your refund will be processed and credited to your original payment method within a few business days.
- If rejected, we will provide a reason and any further steps you may take.
4) Late or Missing Refunds
If you haven’t received your refund:
- Check your bank account for any pending transactions.
- Contact your credit card provider, as processing times may vary.
- If the issue persists, email us at ourfamily@babysunrise.shop for assistance.
5) Exchanges
We only replace items if they are defective or damaged. To request an exchange, please email us at ourfamily@babysunrise.shop.
6) Shipping Returns
To request a return, please email us at ourfamily@babysunrise.shop. We will provide you with return instructions, including the return shipping address.
7) Need Help?
For any refund or return-related questions, contact us at ourfamily@babysunrise.shop.